FAQs

Whilst placing your order, you will be given the option to enter your current practice and doctor's information. We advise all customers to keep their GP informed of any changes to the medication they are taking. However we will not contact your GP without your consent.

1. To place an order with MedsEU, select a treatment and begin the consultation.
2. Your order awaits to be approved by a UK, GMC registered doctor.
3. Once approved your order will then be passed to the dispensing Pharmacy; where the order will be printed out and checked by the pharmacist (please note the pharmacist can still decline your order if they feel you are over ordering or abusing the service).  Your medication will then packaged discreetly and sent via your chosen method of delivery.

• Your order cannot be rushed to be processed by customer services
• You cannot speak to a doctor or pharmacist to dispute their decision
• You are unable to change a delivery address once the order has been placed
• We will cancel your order if we suspect you are abusing the service
• If we notice duplicate accounts/a number of people at the same address, we will ask you to provide ID for each person ordering

You may upload a current valid signed Passport, Full UK, EU or EEA Photo card Driving License or an Identity card issued by the electoral office for Northern Ireland.

Yes, you will have to upload a photo ID that will be verified using Onfido services. They are an accredited indentity verification company using a range of algorithms to verify identity documents. If they are unable to verifiy an ID we will request further evidence.

Our packaging is clear and discreet with no branding displayed.

No. We offer free private prescription with all consultations once it has been approved by a Doctor.

We accept all major UK credit cards, that are registered to the patient.

All medical information and patient details are only accessed by the EU Physicians, Pharmacy and MedsEU.